FAQs • Branson, MO • CivicEngage

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Utilities

1. Who sets City of Branson water and sewer rates?: Branson Board of Alderman review water and sewer rates annually, with a study done every 5 years.

2. Why does my water look white or milky?: Air can become trapped in water distribution lines after repairs have been performed due to line breaks. To remove the air from your service line run the taps in your home for several minutes to see if the white color dissipates. If the problem persists contact the Utilities Department at 417-243-2740.

Several factors can play a role in creating taste and odors in drinking water. Some of the most common are:

If the taste is chlorine it is usually one of two reasons, either the chlorine levels in the tap water are too low, most common, or too high.
If your drinking water has an organic or earthy taste it is normally caused by algae bloom in source surface water. Since Branson uses about 94% surface water from Lake Taneycomo for our water supply there are periods of time during the year where this taste is very noticeable. Although a nuisance, the water is still completely safe to drink.
If you have a rotten egg smell especially in your hot water lines the problem is usually formed in a water heater. Bacteria may form and grow especially if there is low water usage through the unit. Flushing water through the water heater periodically will usually eliminate the problem.

For further assistance with, or more information about any of these conditions call the Utilities Department at 417-243-2740.

4. How many gallons of potable water are produced each year from City of Branson water treatment facilities?: In 2016 Branson water facilities produced over 1,249,822,000 gallons of potable water. (1.249822 Billion Gallons)

5. How often is my drinking water tested and where can I obtain the results?: Branson water treatment facilities are manned 24 hours per day 7 days a week. Parameters for process control are continuously monitored at several locations throughout each treatment facility. Frequent scheduled sampling is performed throughout the entire water distribution system to verify that the water produced continuously meets stringent Missouri DNR and Federal EPA public health requirements. Tests which are most critical to public health are performed by a third party laboratory contracted by DNR and EPA. Combined results of water testing throughout the year can be found in the City of Branson Consumer Confidence Water Quality Report or you may call 417-243-2740 for more detailed information about the water in your specific area of the City.

6. What happens to the drinking water after the customer sends it down the drain?: The City of Branson collects sewer from residential and commercial business customers inside the city limits and numerous developments surrounding the City. The wastewater is collected through a gravity sewer line and sewer pump station system. Sewer pump stations are used to pump sewer over the hilly terrain to the wastewater treatment plants. In 2016 over 1,480,000,000 gallons (1.48 Billion Gallons) of wastewater was treated at Branson’s two wastewater plants. As a result of that treatment over 667 tons of solids were captured and removed from the sewer stream before letting the water back into Lake Taneycomo. The treatment system also removed over ? tons of phosphorus from the water before it was put back in the lake. Branson’s state of the art wastewater facilities are capable of removing better than 99% of the waste in the sewer coming onto the facilities.